You can easily reach our Customer Support team through the following contact information:

• Email Address: info@earthlycollection.co.za
• Contact Number: +27 72 639 2391

Feel free to get in touch with us via email or by giving us a call, and our dedicated support team will be ready to assist you with any inquiries or concerns you may have. We look forward to helping you!

Our return policy provides guidelines for returning products. To initiate a return, please follow the instructions outlined in our return policy on our website.

Contact our customer support for any additional assistance.

We do not offer a warranty on our products. However, we have a comprehensive return policy in place.

Our return policy is designed to address any issues or concerns you may have with your purchase. For detailed information about our return policy, please see our dedicated "return policy " section on our website.

If you encounter any issues with your order, our customer support team is available to assist you through the return process and explore the available options. Your satisfaction is our priority.

For national orders with delivery to major cities, you can expect delivery within 3 - 5 working days, provided the merchandise is in stock, and no alternative notification is provided by the Earthly Collection team.

For deliveries to smaller or more remote areas, the expected delivery timeframe is 5 – 10 working days.

Please note that a flat delivery rate of R100 applies to deliveries to Postnet locations across South Africa.

Upon shipment of your order, you will receive a confirmation email containing your order specifics and a tracking number for your convenience.

• Crafted to accommodate a hip size of up to 160 cm, ensuring a versatile one-size-fits-all design.
• The length measures approximately 138 cm (length may vary slightly due to potential shrinkage).
• Kindly note that all garments have undergone a dual washing process to optimize shrinkage.
• For washing, it is recommended to use cold water along with other dark-colored items. Machine washing is suitable. In the first two washes, add 60 grams of salt to your washing powder. Avoid using fabric softener and refrain from tumble drying. When ironing, use a medium/cool temperature setting.

Additionally:
As each kaftan is individually tie-dyed, the color and pattern of each piece are unique, ensuring that no two kaftans will look alike.

• Crafted to accommodate a hip size of up to 180 cm, ensuring a versatile one-size-fits-all design with convenient pockets.
• The length measures approximately 135 cm, with potential variations due to shrinkage.
• All garments have undergone a double wash for maximum shrinkage.
• For care, it is recommended to wash in cold water with dark colors, use a washing machine, and add 60 grams of salt to the washing powder for the first two washes. Avoid softeners and tumble drying; instead, iron with a medium/cool temperature setting.

Additionally:
As each Maxi Summer Dress is individually tie-dyed, ensuring a unique color and pattern, no two dresses will look alike.

Tie Dye 'Hide all Manner of Sin' Kimono:

• One-size-fits-all.
• Length: Approximately 1 meter (length may vary due to shrinkage).
• Garments washed twice for maximum shrinkage.
• Washing Instructions: Cold water wash with dark colors. Machine washable. Add 60 grams of salt in the first 2 washes. Avoid softeners, tumble drying, and iron with a medium/cool setting.

Each kimono is uniquely tie-dyed, ensuring distinct color and pattern variations.

Printed Viscose Kaftans:

• One-size-fits-all, up to a 160 cm hip size.
• Length: Approximately 138 cm (length may vary due to shrinkage).
• Garments washed and dried for maximum shrinkage.
• Washing Instructions: Cold water machine wash, no softener. Avoid tumble drying. Iron with a medium/cool setting.

Printed Viscose Maxi Summer Dresses:

• One-size-fits-all, up to a 180 cm hip size, with pockets.
• Length: Approximately 135 cm (length may vary due to shrinkage).
• Garments washed and dried for maximum shrinkage.
• Washing Instructions: Cold water machine wash, no softener. Avoid tumble drying. Iron with a medium/cool setting.

Printed Viscose Oriental Kimono:

• One-size-fits-all, up to a 160 cm hip size.
• Length: Approximately 125 cm (length may vary due to shrinkage).
• Garments washed and dried for maximum shrinkage.
• Washing Instructions: Cold water machine wash, no softener. Avoid tumble drying. Iron with a medium/cool setting.